Return & Refund Policy

1. 7-Day Curatorial Inspection & Return Window

We want you to acquire historical treasures with absolute confidence. Taneja Enterprises offers an inspection window of 7 calendar days from the documented date of carrier delivery.

You are eligible to request a return if:

• The artifact demonstrates any material discrepancy from the condition report, photographs, or specifications presented in our catalog.
• The piece sustained damage during transit inside its museum crate container.
• An authenticated third-party numismatic or metallurgical appraisal questions the provenance certified by our gallery.

2. Return Eligibility Criteria

To qualify for a 100% full refund:

• The artifact must be in the exact condition in which it was received, without any cleaning, altering, chemical treatment, or physical modification.
• The original physical Certificate of Provenance and documentation seals must be included with the return shipment.
• The item must be safely packed in its original or equivalent reinforced museum crating.

3. Step-by-Step Return Process

1. Initiate Request: Email our Curatorial Support Desk at support@tanejaenterprises.in or call +91 97587 35940 with your Order ID and photographs of the item.
2. Return Authorization: Our team will review the request within 24 hours and issue a Return Merchandise Authorization (RMA) with an insured reverse pickup label.
3. Inspection & Verification: Once the piece reaches our gallery warehouse, our senior curator will inspect the item within 48 business hours.
4. Refund Disbursement: Upon successful verification, your refund is approved instantly.

4. Refund Processing & Timeline

Once approved, the refund will be credited directly to the original payment method (Razorpay / Credit Card / Debit Card / Net Banking / UPI / Wire Transfer) used at checkout.

Depending on your financial institution or bank, the credited amount will appear in your statement within 5 to 7 business days.

5. Order Cancellation Policy

Orders may be cancelled at no cost before the item has been custom-crated and handed over to our insured logistics carrier (typically within 12–24 hours of order confirmation).

To cancel, please contact support immediately. Cancelled pre-dispatch orders receive an immediate 100% full refund.